Transforming Into a Digital Government: Organizational Development

Part of an assignment I wrote in a course about ‘the digital government’.
Part 1/3 Fundamental Changes
Part 2/3 Citizen Interactions 

organizational development

Part 3/3 – Organizational Development

“There’s no final solution, no definitive theory, no solve-all methodology. We have to constantly test and explore new temporary solutions. Change, uncertainty, ambiguity and complexity must not be seen as sources of problems to be subsequently solved, but as transitions, potential sources of opportunities, innovation and profit” (Angell&Ilharco 2004, p.55).

Looking forward and reaching for our visions keeps us in course. Having something to strive for makes us find new solutions and constantly evolve. This is why it is good that the 24hour government has high visions and ambitions.

Some old and some new problems will arise from the digitalization. Integrity issues is a major problem that gets amplified by the increased amount of information available from an electronic government. Another issue that the 24hour government has to deal a lot with is security in protecting all of their sensitive data. Some of the problems are diminished with the digitalization, we no longer have the same time and cost for transportation of data. Amplified problems are not only bad. They enable us to see problems that previously went undetected due to being too small. Once a problem is detected we can work on changing the organization to fix the problem.

All the time “organizations are emergent, undergoing continual change driven by social and environmental dynamics” (Baskerville&Land 2004, p.264). When encountering problems and trying to find a ’final solution’ you do good as long as you keep trying. If you manage to find a ’final solution’ it probably means you have failed by letting the organization become static and obsolete. 

Josef Ohlsson Collentine, 24 Aug 2010, josef@collentine.com
CC-BY, please link to http://collentine.com if you use this material. Written for the course ’Verksamhetsutveckling i den digitala myndigheten’

[pic: CC-BY-NC, fairfaxcounty]

REFERENCES

 Angell, I. & Ilharco, F. (2004). Solution is the problem: a story of transitions and opportunities. In Avgerou, C., Ciborra, C. & Land, F., ed. The social study of information and communication technology. New York, Oxford University Press. Ch. 2.

Baskerville, R. & Land, F. (2004). Socially self-destructing systems. In Avgerou, C., Ciborra, C. & Land, F., ed. The social study of information and communication technology. New York, Oxford University Press. Ch. 13. 

 

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Josef Ohlsson Collentine

A transparent and kind American/Swede who likes cultural patterns and Social Media. A creative early-adopter who sports, discusses and explores. More about me
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