Transforming Into a Digital Government: Fundamental Changes

Part of an assignment I wrote for a course about ‘the digital government’
Part 2/3 Citizen Interactions 
Part 3/3 Organizational Development

e-government, 24hr government, electronic government

Part 1/3 – Fundamental Changes for the Government

Internet has changed how the government needs to work and think. Previously the speed, accessability and shareability was severely limited by physical factors. The cost of creating, storing and accessing information was also higher before the digital government. It is important to start making use of more “dynamic flows of activities and functions instead of static structures” (Grönlund 2001a, p.51, translated).

The shift of turning into an Electronic Government means a lot of changes to the ways the government is accustomed to work. A lot of boundaries are erased, some new problems emerge but also new possibilities that were unthinkable earlier. “Digitization raises the mobility of what we have customarily thought of as not mobile, or barely mobile. At its most extreme, this liquefying dematerializes its object. Once dematerialized, it gains hypermobility — instantaneous circulation through digital networks with global span” (Sassen 2004, p.81).

With the Internet the citizens are able to access information fast and require this from the government as well. A willingness from the citizens of not waiting for opening hours is part of the changes into a 24hour government. Sending digital information is also a lot faster and has increased the pace in the ways of working.

The citizens also want to be able to access the information wherever they need it. Internet has broken down some of the physical barriers. Now it is possible to access information from a computer from whatever country you might be in or even through you cell-phone out on a boat on a lake. With digital information and storage not costing much anymore, the government is able to make a lot more material available.

This information comes to good use for the citizens interested in it. The information age has enabled an easier way of cataloging the vast amounts of information the government has. Making this information more free and shareable will benefit the citizens and society.

Part 2/3 Citizen Interactions

Josef Ohlsson Collentine, 24 Aug 2010,
CC-BY, please link to if you use this material. Written for the course ’Verksamhetsutveckling i den digitala myndigheten’

[pic: CC-BY-NC, paul_clarke]


Grönlund, Å. (2001a). En introduktion till Electronic Government. In Grönlund, Å. & Ranerup, A., ed. Elektronisk förvaltning, elektroniskk demokrati. Lund: Studentlitteratur.

Sassen, S. (2004). Towards a sociology of information technology. In Avgerou, C., Ciborra, C. & Land, F., ed. The social study of information and communication technology. New York: Oxford University Press.


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Josef Ohlsson Collentine

A transparent and kind American/Swede who likes cultural patterns and Social Media. A creative early-adopter who sports, discusses and explores. More about me
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