Transforming Into a Digital Government: Citizen Interactions

Part of an assignment I wrote in a course about ‘the digital government’. 
Part 1/3 Fundamental Changes
Part 3/3 Organizational Development

changing digital government

Part 2/3 – How Internet changes the citizen interactions

Internet breaks down a lot of barriers in society. We are now able to communicate easily across time and space with each other. This conversation without borders is one of the visions in the 24hour government. When technology changes and is improved it is important to consider all aspects of the change. “In most cases the development of electronic services is considered a technical project. Even if […] questions concerning users, usability and organization are more important they are fully [ignored]” (Grönlund 2001b, p.191, translated from Swedish)

“Information systems needed to be seen as social systems, admittedly with an increasingly technical component—but not as technological systems per se” (Galliers 2004, p.248). We live in a social revolution when more and more communication is taking place across the Internet (mainly through Social Media tools like Facebook, blogs or Twitter). It’s important for the Government to be able to take a part of this social revolution and be a part of the discussed.

With the shift towards a participatory culture in our society people become more collaborative. Tools on the internet are increasingly improved to work in a collaborative fashion. Some examples are (allowing people to work in the same notepad at the same time) and dropbox (allowing an easy sharing of documents between people). Another very important example for political change towards participation is the use of liquid democracy.

Involving the citizens in collaborative project that would help the government and the society is one of the opportunities an electronic government brings. To enable easy citizen engagement it is important building a platform system enabling participatory use. By building a platform and sharing a lot of the data freely it would enable citizens with specific interests to have access in a collaborative environment where they could create new data or knowledge. This new information might not have been constructed if it was not easily available. 

Part 3/3 Organizational Development

Josef Ohlsson Collentine, 24 Aug 2010,
CC-BY, please link to if you use this material. Written for the course ’Verksamhetsutveckling i den digitala myndigheten’

[pic: CC-BY, ssoosay]


Galliers, R. (2004). Reflections on information systems strategizing. In Avgerou, C., Ciborra, C. & Land, F., ed. The social study of information and communication technology. New York, Oxford University Press. Ch. 12.

Grönlund, Å. (2001b). “The long and winding road”. In Grönlund, Å. & Ranerup, A., ed. Elektronisk förvaltning, elektronisk demokrati. Lund: Studentlitteratur. Ch. 5. 



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Josef Ohlsson Collentine

A transparent and kind American/Swede who likes cultural patterns and Social Media. A creative early-adopter who sports, discusses and explores. More about me
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